StartASL.com’s Privacy Policy and GDPR Compliance
Updated January 29, 2020
We recognize that your privacy is important. This document outlines the types of personal information we receive and collect when you use StartASL.com, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
StartASL.com strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website.
Who we are
StartASL.com is a US-based online education company under Judea Media LLC, formed in 2008. Our postal address is: 916-C W. Burbank Blvd. #260, Burbank, CA 91506
What personal data we collect, why we collect it, and who we share it with
When you sign up for our newsletter:
We collect and retain the following information:
- Name
- Email Address
StartASL.com shares this information with Active Campaign – our email marketing management software – in order to send you our free e-book, weekly newsletter, monthly newsletter, and other important website updates.
When you register for an account:
We collect and retain the following information in order to allow you to login to our website, send account-related emails, and verify your identity:
- Username
- First Name
- Last Name
All free registrations are checked through WP Spamshield – an automated spam detection service.
When you leave a comment:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
All visitor comments are checked through WP Spamshield – an automated spam detection service.
When you upload media:
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you contact us:
When you contact us through our Helpdesk (https://support.startasl.com), the following information is shared:
- Name
- Order Information
This information is shared with Freshworks, who hosts our Helpdesk.
When you make a purchase:
When you make a purchase from StartASL.com, the following information is collected and shared securely with one of our third-party payment processors:
- Name
- Address
- Phone
- City/State/Zip
- Unique payment identifier
- Payment provider identifier
StartASL.com collects and securely stores this information in order to link your orders to your payments, email order receipts and updates, and verify your identity for payment fraud protection.
Payment Information: StartASL.com passes your payment information (credit card number, expiration date, and security code or Paypal email address and transaction ID) securely to one of our third-party payment processors in order to process your purchase. With regard to payment information, StartASL.com only retains the last four digits of your credit card number and the accompanying Unique Payment Identifier code in order to link your order to your payment and provide the Saved Cards feature to make your card available for future purchases and subscription payments on StartASL.com.
The third party payment processors we use are:
- Authorize.Net (For all credit card orders and original subscription orders after 4/5/18)
- PayPal
- Stripe (For all credit card orders and original subscription orders before 4/5/18)
StartASL.com also shares order data with Metorik in order to provide order-related customer support to our customers.
StartASL.com also shares your name, email, address, phone, city/state/zip, and purchase date with Active Campaign – our email marketing management software – in order to provide you with more relevant marketing emails if you are subscribed. For example, you won’t receive marketing emails for products you have already purchased or for geographic areas where you are not located.
When you browse our website:
Analytics
In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes. This information is collected and retained using Google Analytics.
Cookies and Web Beacons
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We may use cookies and web beacons to help you personalize your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your web browser to enable our systems to recognize your browser. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the sites pages, or register with any of our site’s services, a cookie enables StartASL.com to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies by modifying your web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.
A web beacon is a transparent image file used to monitor your journey around a single website or collection of sites. They are also referred to as web bugs and are commonly used by sites that hire third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages of a web site.
We may serve third party advertisements that use cookies and web beacons in the course of ads being served on our web site to ascertain how many times you’ve seen an advertisement. No personally identifiable information you give us is provided to them for cookie or web beacon use, so they cannot personally identify you with that information on our web site.
Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons. Taking either of these actions shouldn’t cause a problem with our site, should you so choose.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Site Search Box
The search box on this web site (“Search Box”) is powered by Google Inc (“Google”). You acknowledge and agree that Google’s privacy policy shall apply to your use of the Search Box and by using the Search Box you consent to Google using your personal data in accordance with its privacy policy.
Who we share your data with
Your data is shared, depending on the services you use above, with:
- Active Campaign (Email Marketing) – https://www.activecampaign.com/gdpr-updates/
- Authorize.Net (Payment Processor) – https://www.authorize.net/company/privacy/ (For all credit card orders and original subscription orders after 4/5/18)
- Freshworks (Customer Support) – https://www.freshworks.com/privacy/
- Google Analytics (Website Reporting) – https://www.google.co.uk/privacy.html
- Metorik (Customer/Order Reporting) – https://metorik.com/privacy
- PayPal (Payment Processor) – https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
- Stripe (Payment Processor) – https://stripe.com/gb/privacy (For all credit card orders and original subscription orders before 4/5/18)
- WP Spamshield (Spam Detection) – https://www.redsandmarketing.com/privacy-policy/
How long we retain your data
If you leave a comment on the website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time from their My Account page (except they cannot change their username). Website administrators can also see and edit that information.
StartASL.com purchase, order, and subscription data is retained for five to seven years in order to provide downloadable files to purchasers who do now have proof of purchase as well as for accounting, tax, and fraud review purposes.
StartASL.com newsletter subscription data is retained indefinitely for as long as you are subscribed or up to two years if you unsubscribe or no longer interact with our emails.
StartASL.com support emails are retained indefinitely in order to provide exceptional service as well as for fraud review purposes.
StartASL.com accounts are kept for five to seven years if you have placed an order on our website (per above). Accounts are deleted if you have not placed an order on the website and have not used your account for six months.
What rights you have over your data
We provide this privacy policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our website and would like that information deleted from our records or would like to review, update, or correct that information, please use our Contact Us page. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Any personal data requests are subject to identity confirmation and reasonable limits.
Additional information
Designated Data Protection Officer
Our designated Protection Officer can be reached at the following:
531A North Hollywood Way #260, Burbank, CA 91505
support@startasl.com
How we protect your data
StartASL.com is committed to website security and keeps customer data secure by:
- Using secure HTTPS on all pages where personal information is shared and stored.
- Using advanced security programs to block any spam, hack, bot, or server breach attempts.
- Keeping StartASL.com updated with the latest security releases and requirements.
- Making regular, secure backups of our website data.
- Requiring strong passwords and two factor authentication on all administrator accounts.
- Limiting the number of administrator accounts to only those necessary to run the website.
- Making sure employees do not share accounts.
- Removing accounts immediately when an employee or contractor leaves the company.
- Maintaining PCI Compliance for our online store.
Children’s Online Privacy Protection Act
This website is directed to adults; it is not directed to children under the age of 16. We operate our site in compliance with the Children’s Online Privacy Protection Act, and will not knowingly collect or use personal information from anyone under 16 years of age.
Release of Information
If StartASL.com is sold, the information we have obtained from you through your voluntary participation in our site may transfer to the new owner as a part of the sale in order that the service being provided to you may continue. In that event, you will receive notice through our website of that change in control and practices, and we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us.
We Don’t Sell Your Personal Data
If you’re a California resident, the California Consumer Protection Act (“CCPA”) requires that we provide you with a way to “opt out” of the sale of your data. Since we don’t sell user personal data, we consider all of our customers to have opted out of the sale of their personal data, so you don’t have to do anything else.
Updates and Effective Date
StartASL.com reserves the right to make changes in this policy. If there is a material change in our privacy practices, we will indicate on our site that our privacy practices have changed and provide a link to the new privacy policy. We encourage you to periodically review this policy so that you will know what information we collect and how we use it.
Agreeing to Terms
If you do not agree to StartASL.com’s Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.
Your use of this site indicates acceptance of this privacy policy.
